Celpip Writing an Email Sample 309

You ordered a small item last week from a website online but it was damaged.

You ordered a small item online recently but when it arrived, it was damaged. Write a letter to the company/brand that sold you the item, in about 150-200 words. In the letter, explain:-

• Give details about the order you made
• Explain what was wrong with the item
• Tell the company what you want them to do

      Just know about Celpip Writing an Email:

Dear Manager,

I’m writing this letter to let you know that one of the things I recently bought from your website has a problem. I ordered a Laptop from your website on 25-03-2023, and my order number was 1234eds. But when I got the item, I found that it was broken.

Poor wrapping caused the item to be destroyed during transportation. The damage makes the item useless, and I’m very upset that it got here in such bad shape.

I would like the item to be replaced with a new one that is in good shape. Due to the inconvenience, I think I should get a free replacement. I also ask that you take precautions to prevent such mishaps and send products carefully.

I hope you will get back to me soon with a solution to this problem. Please let me know if you need anything else from me in order to handle my request.

Thank you for taking the time to read this.

Sincerely,

ABC