Task: Letter to Motel Manager Regarding Unhygienic or Poor Facilities
Write a letter to a motel manager in about 150-200 words regarding your unpleasant experience during your last week’s stay there. Your email should include the following:
- When did you stay in the motel?
- Complain about the service.
- What do you expect from them to make your future experiences better.
Dear Motel Manager,
I am writing to express my dissatisfaction with the service I received during my recent stay at your motel. I had reserved a room for two nights, from May 1st to May 3rd. My experience could have been better, and I hope to draw your attention to the problems I encountered.
The accommodation was less clean than I had anticipated. The linens were soiled, and the lavatory smelled foul. Despite my complaint, nothing was done, and I had to stay in an awful situation.
In addition, the consumer service could have been better. The personnel needed more responsiveness and professionalism. I had to wait hours for my requests, which disturbed my schedule.
In the future, your motel can provide its guests with better services and amenities. To better my future stays, I want the motel to clean rooms before check-in and be more responsive to guests’ requirements. I believe that these straightforward measures can significantly enhance the overall guest experience.
Please accept my gratitude for reading my concerns. You will take the necessary steps to prevent the recurrence of this problem in the future.
Sincerely,
ABC
Response:
Dear Manager,
I am writing to express my disappointment with the poor condition of the facilities during my recent stay at your motel from October 10th to 12th. Unfortunately, the experience did not meet the quality standards I expected when booking through your official website.
The room was not properly cleaned, and the bedsheets appeared stained. Additionally, the air conditioner was not working, and the bathroom had a persistent unpleasant odor. I had informed the front desk staff, but no action was taken to resolve the issue during my stay.
I request a partial refund or a complimentary stay to compensate for the inconvenience caused. I hope you will take immediate steps to improve the motel’s cleanliness and maintenance standards to ensure guest satisfaction.
Thank you for your attention. I look forward to your response.
Sincerely,
Writing an Email Sample 321 Response
