Celpip Writing an Email Sample 388

Complaint about a Product

Complaining to a company about a faulty product. In your Email, Explain:

• Your name and contact information.
• The name and model number of the product.
• The specific issue you are experiencing.
• Your request for a refund, replacement, or repair.

Dear Customer Service,

I am writing to express my dissatisfaction with a faulty product I purchased from your company. My name is ABC, and I would like to address the issue and request appropriate action.

I am experiencing a significant issue with the product. I bought the new 56 Inch Smart TV from your company.

However the Smart TV is not connecting with the WiFi. I followed all the procedure according to the manual but it is not working.

Considering the product’s defect, I kindly request a replacement to rectify the situation. I believe it is essential to receive a satisfactory resolution in a timely manner.

I have attached the proof of purchase for your reference. I appreciate your attention to this matter and expect a prompt response regarding the course of action you will take to address this complaint.

Thank you for your understanding and cooperation. I look forward to a favorable resolution to this issue.

Sincerely,
ABC