Complaint about a Product
Complaining to a company about a faulty product. In your Email, Explain:
- Your name and contact information.
- The name and model number of the product.
- The specific issue you are experiencing.
- Your request for a refund, replacement, or repair.
Dear Customer Service,
I am writing to express my dissatisfaction with a faulty product I purchased from your company. My name is ABC, and I would like to address the issue and request appropriate action.
I am experiencing a significant issue with the product. I bought the new 56 Inch Smart TV from your company.
However the Smart TV is not connecting with the WiFi. I followed all the procedure according to the manual but it is not working.
Considering the product’s defect, I kindly request a replacement to rectify the situation. I believe it is essential to receive a satisfactory resolution in a timely manner.
I have attached the proof of purchase for your reference. I appreciate your attention to this matter and expect a prompt response regarding the course of action you will take to address this complaint.
Thank you for your understanding and cooperation. I look forward to a favorable resolution to this issue.