Celpip Writing an Email Sample 403

Making a Complaint 

Write a letter to a hotel manager expressing your dissatisfaction with the quality of service during your recent stay. Include the following points:

• Specific issues encountered during your stay.
• How the issues affected your experience.
• Suggestions for improvements or resolutions.

Dear Hotel Manager,

I hope this email finds you well. I am writing to express my dissatisfaction with the quality of service during my recent stay at your hotel.

During my stay, I encountered several issues that significantly affected my overall experience. Firstly, the room cleanliness was subpar, with dusty surfaces and stained linens. Secondly, the air conditioning in my room was faulty, resulting in an uncomfortable and restless night’s sleep. Additionally, the response time from the staff to address these issues was disappointingly slow, leaving me feeling neglected as a guest.

These issues had a considerable impact on my stay, leading to frustration and a lack of relaxation that I had anticipated. As a result, I couldn’t fully enjoy the amenities and services your hotel offers.

To improve the overall guest experience, I suggest implementing more stringent cleanliness standards and conducting regular maintenance checks on room facilities. Additionally, enhancing staff training for prompt issue resolution would greatly enhance guest satisfaction.

I believe that addressing these concerns will help elevate the reputation of your hotel and ensure a more enjoyable experience for future guests.

Thank you for taking the time to consider my feedback. I hope that my next stay at your hotel will be more pleasant.

Sincerely,
ABC