Celpip Writing an Email Sample 418

Product Complaint

Question Title: Lodging a Complaint About a Faulty Product

Reporting an Issue with a Defective Product Purchase

• Product details: product name, purchase date, etc.
• Description of the product’s issue or defect.
• Request for a solution: replacement, refund, or repair.

Subject: Reporting Defective Product Purchase: Refrigerator

Dear Customer Support,

I am writing to report a serious issue with a product I purchased recently. On 22-08-2023, I bought a Refrigerator from your website. Unfortunately, the refrigerator has a significant defect.

The problem I’m experiencing is inconsistent cooling, strange noises, and malfunctioning controls, rendering it unable to function properly. This is highly disappointing and inconveniencing, especially considering the investment I made in purchasing it.

I kindly request a suitable solution to this matter. I believe that a replacement of the defective unit is necessary to resolve the issue. I understand that such occurrences are rare, but I trust that your company stands by its commitment to delivering quality products and excellent customer service.

I have attached the purchase receipt and relevant product details for your reference. Please prioritize this issue as I rely heavily on the functionality of this refrigerator.

Thank you for your prompt attention to this matter. I look forward to a swift resolution.

Sincerely,
ABC