Question Title: Lodging a Complaint About a Faulty Product
Reporting an Issue with a Defective Product Purchase
- Product details: product name, purchase date, etc.
- Description of the product’s issue or defect.
- Request for a solution: replacement, refund, or repair.
Subject: Reporting Defective Product Purchase: Refrigerator
Dear Customer Support,
I am writing to report a serious issue with a product I purchased recently. On 22-08-2023, I bought a Refrigerator from your website. Unfortunately, the refrigerator has a significant defect.
The problem I’m experiencing is inconsistent cooling, strange noises, and malfunctioning controls, rendering it unable to function properly. This is highly disappointing and inconveniencing, especially considering the investment I made in purchasing it.
I kindly request a suitable solution to this matter. I believe that a replacement of the defective unit is necessary to resolve the issue. I understand that such occurrences are rare, but I trust that your company stands by its commitment to delivering quality products and excellent customer service.
I have attached the purchase receipt and relevant product details for your reference. Please prioritize this issue as I rely heavily on the functionality of this refrigerator.
Thank you for your prompt attention to this matter. I look forward to a swift resolution.