Celpip Writing an Email Sample 427

Online Shopping Issue

Question Title: Seeking Resolution for an Online Order Issue

Email Title: Requesting Assistance for a Problem with Online Order

• Order details: order number, items purchased.
• Description of the issue: wrong items received, damaged items, etc.
• Request for a solution: replacement, refund, or exchange.

Dear Customer Support,

I hope this email finds you well. I am writing to seek your assistance with an issue I’ve encountered with my recent online order.

My order number is AHDVF4158, and I purchased the following items:

• A Portable Keyboard.
• Optical Mouse
• Coloured Printer with Scan

Unfortunately, I have encountered a problem with my order. I received the wrong items, and some of the items arrived damaged. This has left me quite disappointed as I was looking forward to using the products I ordered.

In light of this issue, I kindly request a resolution. I would appreciate it if you could choose one:

• provide a replacement for the incorrect items, initiate a refund for the damaged items, or
• arrange for an exchange of the items.

I believe that resolving this issue promptly will help maintain my trust and satisfaction as a customer. Please let me know the steps I should follow or any additional information you require to assist with this matter.

Thank you for your attention, and I look forward to your prompt response to resolve this issue.

Sincerely,

ABC