Online Shopping Issue
Question Title: Seeking Resolution for an Online Order Issue
Email Title: Requesting Assistance for a Problem with Online Order
- Order details: order number, items purchased.
- Description of the issue: wrong items received, damaged items, etc.
- Request for a solution: replacement, refund, or exchange.
Dear Customer Support,
I hope this email finds you well. I am writing to seek your assistance with an issue I’ve encountered with my recent online order.
My order number is AHDVF4158, and I purchased the following items:
- A Portable Keyboard.
- Optical Mouse
- Coloured Printer with Scan
Unfortunately, I have encountered a problem with my order. I received the wrong items, and some of the items arrived damaged. This has left me quite disappointed as I was looking forward to using the products I ordered.
In light of this issue, I kindly request a resolution. I would appreciate it if you could choose one:
- provide a replacement for the incorrect items, initiate a refund for the damaged items, or
- arrange for an exchange of the items.
I believe that resolving this issue promptly will help maintain my trust and satisfaction as a customer. Please let me know the steps I should follow or any additional information you require to assist with this matter.
Thank you for your attention, and I look forward to your prompt response to resolve this issue.
Sincerely,
ABC
