Task: You recently made an online purchase and the product was not the same as the description on the website.
Sample Response: I recently made an online purchase from your website, and unfortunately, the product I received is not the same as what was described online.
I ordered a pair of wireless noise-cancelling headphones (Order ID: #78452) on October 5th, expecting the latest model shown in the product images.
However, the item delivered is an older version that lacks several features, including Bluetooth connectivity and touch controls, which were clearly mentioned in the product description.
I am quite disappointed, as I specifically purchased this model for those features. I would appreciate it if you could arrange for a replacement with the correct item or provide a full refund at your earliest convenience.
I have attached photos of the product I received and the original order details for your reference. Please let me know the next steps to resolve this issue. Thank you for your prompt attention and assistance.
Writing an Email Sample 8 Response