Task: Complaint About Bad Meal and Service Experience
Response: I am writing to express my disappointment with the meal and service I received at your restaurant during my recent visit on October 12th. I had made a dinner reservation for two at 7:30 p.m., expecting a pleasant dining experience given your restaurant’s excellent reputation.
Unfortunately, the service was extremely poor — our waiter took over 20 minutes to take our order, and when the food finally arrived, it was cold and tasteless. I requested to speak with the manager, but I was informed that they were unavailable at the time.
Despite my complaint, no one offered a solution or apology for the inconvenience. Considering the high prices and reputation of your establishment, the experience was truly disappointing.
I request that you look into this matter seriously and take steps to improve your food quality and customer service. I would also appreciate a refund or dining voucher as compensation for the poor experience. Thank you for your attention, and I hope to receive a response soon.
Writing an Email Sample 16 Response