Task: Complaint About Wrong Book Edition
Response: I am writing to express my dissatisfaction with the recent book order I placed through your online store. I ordered the Latest Edition of “Advanced Physics” by Robert Wilson, as listed on your website, but the book I received is an older edition from 2016.
Since I specifically needed the updated edition for my academic studies, this error has caused inconvenience and wasted valuable time.
I kindly request that you send me the correct edition at no additional cost or provide a full refund if the latest version is unavailable. I have attached the invoice and a photo of the received book for your reference.
Please let me know the procedure for returning the incorrect item. I hope this issue can be resolved promptly.
Writing an Email Sample 19 Response