Task: You recently made an online purchase and the product was not the same as the description on the website.
Response: I am writing to express my dissatisfaction with a recent online purchase I made from your website. I ordered a wireless Bluetooth speaker that was advertised as having a 10-hour battery life and waterproof features.
However, the product I received does not match the description—it has a much shorter battery life and is not waterproof as claimed. This has caused great inconvenience, as I had purchased it specifically for outdoor use based on your product details.
I request either an immediate replacement with the correct model or a full refund of the amount paid. I have attached my order confirmation and photos of the received product for your reference.
Kindly arrange for the return pickup at your earliest convenience. I look forward to a prompt and satisfactory resolution to this issue.
Writing an Email Sample 21 Response