Task Writing an Email: You recently made an online purchase and the product was not the same as the description on the website.
Response 1:
Dear Customer Support,
I am writing to bring to your attention an issue with my recent order. I purchased a Product from your website, but unfortunately, the item I received does not match the description provided online.
The product differs in both size and features, which makes it unsuitable for my needs. Since I ordered based on the details mentioned on your website, I was expecting the exact specifications listed.
I kindly request either a replacement with the correct product or a full refund. Please let me know how I can return the incorrect item. I have attached my order details and photos for your reference.
I appreciate your assistance and look forward to a quick resolution.
Sincerely,
Writing an Email Sample 3: Response 1
Response 2:
Hello,
I hope you are doing well. I wanted to let you know about an issue with my recent online purchase. The item I received is not the same as what was shown on your website.
I had ordered a Product, but what arrived is a different version with fewer features. This is quite disappointing since I specifically chose the product based on the description provided.
Could you please guide me on how to return this product and get either the correct one or a refund? I would be grateful if this could be handled quickly.
Thank you for your time and support.
Best regards,
Writing an Email Sample 3: Response 2
Response 3:
Dear Sir,
I am contacting you regarding my recent purchase from your online store. I ordered a Product, but the item I received does not match the description on your website.
The product is missing key features mentioned online, and its quality is not as advertised. This has caused me inconvenience, and I would like to request a prompt solution.
Please advise me on the return process and whether I will be refunded or sent the correct item. I trust that your company values its customers and will resolve this issue efficiently.
I look forward to your response.
Sincerely,
Writing an Email Sample 3: Response 3