You received a torn and damaged book that you ordered online.
Write a letter complaining about the book and asking for refund, to the technical team in about 150-200 words. Your email should do the following things
- When you ordered the book
- Give them the details of the book
- What do you expect the them to do
Dear Technical Team,
Please be well. I’m writing to complain about a recent internet transaction from your store. I ordered ABC from your website on 05-05-2023.
After receiving the shipment, I was disappointed to see the book substantially damaged and torn. The book had a torn cover, and ripped pages, and was in poor shape. As an enthusiastic reader and collector, receiving a damaged book was disappointing.
Please resolve this immediately. First, please return the book money. This seems appropriate, given the item’s damage.
I also recommend that your team assess your packaging and shipping methods to avoid future concerns. Customer happiness and product integrity depend on proper packaging and handling.
I have attached photographs of the damaged book for your reference. I kindly request that you process the refund promptly and notify me of the resolution. I value your commitment to customer service and trust that you will address this matter in a timely and satisfactory manner.
Thank you for your attention to this issue. I look forward to your prompt response.
Order Number: 124526