You reserved a Five-Star Hotel Conference Hall online.
Your company had an annual meeting. You reserved a Five-star Hotel for the annual meet Conference. Your employees face problems due to the inappropriate behaviour of Hotel employees. Write a formal complaint email to the Hotel Manager. In your email, explain:
- When and how you reserved the Hotel Conference Hall.
- What problems your employees faced.
- What action the Hotel manager should take?
Dear Hotel Manager,
I am writing to express my deep dissatisfaction and concern regarding the inappropriate behavior exhibited by some of your hotel employees during our recent annual company meeting, for which we reserved the Conference Hall at your esteemed five-star hotel.
Our reservation for the Conference Hall was made online on 22-05-2023. However, our experience was marred by problems our employees faced due to the unprofessional conduct of certain hotel staff members.
Several of our employees encountered instances of rudeness, unprofessionalism, and dismissive attitudes from some members of your team.
This behavior created a negative and uncomfortable environment, greatly impacting the productivity and morale of our employees.
To address this issue, I kindly request that you conduct a thorough investigation, reprimand and retrain the staff members involved, improve employee monitoring and accountability, and extend a formal apology to our company.
Consider providing compensatory measures as a gesture of goodwill. It is crucial that immediate action is taken to rectify this situation and prevent similar incidents in the future.
I look forward to a prompt response and resolution to this matter.