Celpip Writing an Email Sample 362

You ordered baby products from an Online store.

You purchased baby care products from a famous online store. The products you received are damaged and not in good condition. Your baby faced problems due to damaged products. Write a complaint email to an online store. In your email explain:

  • What order did you place and when?
  • What problems do you and your baby face?
  • What action do you want them to take?

Dear Customer Service,

I am writing to express my disappointment and concern regarding my recent purchase from your famous online store. On 15-05-2023, I placed order No. 123BD73 for various baby care products, but unfortunately, the items I received were in a damaged and unsatisfactory condition. This has caused significant problems for both myself and my baby.

Practice Celpip test with Free Samples
Practice Celpip test with Free Samples

The products I received were visibly damaged, with broken packaging, leaking containers, and some items appearing to have been previously used. This situation has resulted in discomfort and potential harm to my baby, which is deeply concerning.

I kindly request that you take immediate action to address this issue. I would appreciate a full refund for the damaged products or a prompt replacement with items in good condition. It is crucial that you improve your packaging and quality control measures to prevent further incidents. Additionally, addressing customer concerns promptly and efficiently will help maintain customer trust and loyalty.

I expect your urgent attention to this matter and a satisfactory resolution. Thank you for your understanding and cooperation.


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