Task: Complaint About Receiving Incorrect Book Edition
Response: I am writing to bring to your attention an issue with my recent online purchase from your bookstore. I ordered the Latest Edition of “Modern Economics” by Dr. James Howard, as mentioned on your website.
However, the book I received turned out to be an older edition published in 2018 instead of the 2024 version that I paid for.
The content and chapters are outdated, and this has caused inconvenience as I needed the latest edition for my university coursework. I kindly request that you replace the book with the correct edition or provide a full refund at the earliest.
I have attached the order receipt and a photo of the received book for your reference. Please let me know the return process for the incorrect item. I look forward to your prompt response and resolution of this matter.
Writing an Email Sample 18 Response