Task: Reporting Wrong Book Edition in Online Purchase
Response:
Dear Customer Service,
I am writing to express my disappointment regarding a recent online purchase from your store. On 20th June, 2025, I ordered the latest edition of the book and paid for it. However, I received an older edition instead, which does not contain the updated content I was expecting.
This mistake has caused inconvenience, as I required the latest edition for my studies/work. I kindly request that you either send me the correct edition immediately or issue a full refund. I have attached a copy of the order confirmation and photos of the book I received for your reference.
I hope this issue can be resolved promptly, and I would appreciate confirmation of the next steps. Thank you for your attention and assistance in ensuring customer satisfaction.
Sincerely,
Writing an Email Sample 33 Response
