Task: You recently made an online purchase and the product was not the same as the description on the website.
Response 1:
Dear Customer Support,
I am writing to bring to your attention an issue with my recent order, which I placed last week through your website. I ordered a pair of wireless headphones that were advertised as noise-cancelling and compatible with Bluetooth 5.0.
However, the product I received is neither noise cancelling nor does it connect properly with my phone. In fact, it looks like a completely different model than the one shown on your website. I double-checked my order confirmation, and it clearly states the model I had selected.
This situation is quite disappointing because I specifically purchased these headphones for my daily commute. I kindly request either a replacement with the correct model or a full refund at the earliest convenience.
Please let me know how I should proceed with returning this incorrect product. I would appreciate a prompt resolution to this matter.
Thank you for your time and assistance.
Sincerely,
Writing an Email Sample 6: Response 1
Response 2:
Dear Support Team,
I hope this message finds you well. I am contacting you regarding my recent purchase from your website. I ordered a cotton bedsheet set in queen size, but I received a polyester set in king size instead.
The product I received is completely different from the description, which is quite frustrating. I had chosen your website because of the quality you promise, but this experience has been disappointing.
I would like to request a quick exchange for the correct cotton queen-sized set. If that is not possible, please arrange a full refund. Kindly share the return instructions so that I can send back the wrong item at the earliest.
I look forward to your prompt response.
Best regards,
Writing an Email Sample 6: Response 2
Response 3:
Dear Customer Care,
I am writing to report an issue with the product I received from your online store. I had ordered a leather laptop bag, which was described as genuine leather with a padded compartment for laptops up to 15 inches.
Unfortunately, the bag I received is made of synthetic material, and it doesn’t even fit my laptop properly. This is far from what was promised on your website, and I am quite dissatisfied with the purchase.
I kindly ask you to provide a replacement with the correct item, or if that is not possible, process a full refund. Please advise me on the return procedure so I can ship the incorrect product back.
I trust that this issue will be resolved quickly, as I have been a regular customer of your store.
Thank you for your support.
Sincerely,
Writing an Email Sample 6: Response 3