Task Writing an Email: You recently made an online purchase and the product was not the same as the description on the website.
Response 1:
Dear Customer Service,
I am writing to inform you about a problem with my recent purchase from your website. I ordered a wireless Bluetooth speaker, which was described as portable with a battery life of 12 hours. However, the item I received is much larger than expected and does not have a rechargeable battery.
This product does not match the description on your website, and unfortunately, it does not serve the purpose I bought it for. I would kindly request either a replacement with the correct item or a full refund.
Please let me know the process for returning the product. I have kept it in its original packaging and can ship it back immediately.
I look forward to your prompt response.
Sincerely,
Writing an Email Sample 4: Response 1
Response 2:
Dear Madam,
I am writing about an issue with my recent order. I purchased a pair of running shoes that were advertised as size 9 in black. However, the package I received contained size 10 shoes in blue.
This is very disappointing, as I needed them urgently for an upcoming event. Since the product clearly does not match what was advertised, I would like to return it and request a full refund. If possible, I would also appreciate a store credit for the inconvenience caused.
Please provide me with the return instructions and any shipping label if required. I hope this matter can be resolved quickly.
Thank you for your assistance.
Kind regards,
Writing an Email Sample 4: Response 2
Response 3:
Hello,
I recently placed an order on your website for a set of stainless steel kitchen knives. The description mentioned a set of six knives with a wooden block. Unfortunately, the package I received only contained four knives and no block stand.
I really like your store and have ordered before without any issues, but this time I am disappointed. I would appreciate it if you could send me the missing items or arrange for an exchange. If that is not possible, I would prefer to get a refund.
Please let me know how I should proceed with the return. I am attaching pictures of the product I received for your reference.
Looking forward to your reply.
Best regards,
Writing an Email Sample 4: Response 3