Task: Complaint About Incorrect Book Edition Delivery
Response: I am writing to express my disappointment regarding the book I recently ordered from your website titled “Modern Business Management – Latest Edition.” Unfortunately, the copy I received is an older edition, even though I had paid the price mentioned for the most recent version.
This discrepancy has caused inconvenience, as I specifically required the latest edition for my ongoing professional course. I have double-checked the product details and my payment confirmation, both of which clearly state that the latest edition was ordered.
I kindly request you to arrange for an exchange and send me the correct edition as soon as possible. Alternatively, please issue a full refund if the latest edition is not available.
Thank you for your prompt attention to this matter. I look forward to a quick resolution.
Writing an Email Sample 23 Response