Task: Product Not as Described in Online Purchase
Dear Customer Service,
I am writing to express my disappointment with a recent online purchase I made from your website. I ordered a speaker that was advertised, but the item I received is completely different from the description.
The color, design, and quality do not match what was shown on your website, and it appears to be an older or cheaper version of the product.
As a loyal customer, I expected better service and product accuracy. I kindly request that you look into this issue and provide a suitable resolution, such as a replacement with the correct product or a full refund. I have attached the order number and product photos for your reference.
I hope this matter is resolved promptly. Thank you for your attention and quick response.
Sincerely,
Writing an Email Sample 28 Response
