Task: Bad Train Travel Experience During Business Trip to Vancouver
Response:
Dear Customer Service,
I am writing to express my dissatisfaction with the train service I experienced during my journey to Vancouver for a business meeting. Unfortunately, the trip was highly uncomfortable due to several service-related issues.
Firstly, the train was delayed by over an hour without clear communication or updates from the staff. During the journey, the seating arrangements were cramped, and the cabin was not properly cleaned. The onboard staff appeared inattentive, and my requests for assistance were either ignored or delayed. Furthermore, the food service did not meet basic hygiene and quality standards, which added to the inconvenience.
This experience was extremely disappointing, especially considering the reputation of your railway service. I kindly request that you investigate these issues and take appropriate measures to prevent such occurrences in the future. Additionally, I would appreciate information regarding any compensation or refund for this unsatisfactory journey.
Thank you for your prompt attention to this matter.
Sincerely,
Writing an Email Sample 32 Response
