Your unsatisfactory experience at a motel last week.
Write a letter to a motel manager in about 150-200 words regarding your unpleasant experience during your last week’s stay there. Your email should include the following:
- When did you stay in the motel?
- Complain about the service.
- What do you expect from them to make your future experiences better.
Dear Motel Manager,
I stayed at your establishment from 26th May to 29 May 2023 and regret to inform you that my experience could have been better. The room I was assigned to lacked cleanliness, with stained bedding and a persistent odor. Furthermore, the bathroom had plumbing issues, including a leaky faucet and a clogged drain.
Despite reporting these concerns to the front desk, no immediate action was taken, and the problems persisted throughout my stay. This lack of attention to guest satisfaction could have been better.
To enhance future experiences, I kindly request the following actions:
- Improve room cleanliness standards, ensuring stain-free and fresh-smelling bedding.
- Address maintenance issues promptly and efficiently to prevent inconveniences.
- Enhance staff training on customer service and responsiveness.
I hope you will consider my feedback and take measures to rectify these issues. By doing so, your motel can offer a more enjoyable experience for guests.
Thank you for your attention. I look forward to seeing improvements and potentially considering your motel for future stays.